Pick-Up Policies 

When making arrangements to pick-up merchandise, please call ahead to verify that it is at the appropriate pickup location. 

Merchandise picked up at any Capperella’s location may be in its original carton or packing. Any assembly required or returns of picked up merchandise will be the responsibility of the purchaser. Items will not be opened and inspected at our location prior to or during the time of pick-up. 

We will gladly assist you in loading your merchandise, and supply twine that you may use to secure it. However, for liability purposes, Capperella’s associates will not tie-down your trunk or secure any merchandise to your vehicle. 

You must have a photo id and a copy of your sales ticket with you. 

Upon notification that your merchandise has been received in the warehouse, your furniture must be scheduled for delivery or pick up within 30 days. Although we have a limited amount of space in our warehouse, storage of (paid in full) merchandise past 30 days may be arranged for a 3% per month fee based on the merchandise purchase price. Payment for storage is required before the furniture is delivered or picked up. 

Service Policies 

At Capperella’s we are committed to ensuring your satisfaction through our Service Department. We will provide repair service for manufacturer defects under the terms stated in the manufacturer’s warranty. 

Capperella’s reserves the right to: 

1. Inspect damaged merchandise 

2. Provide service in your home, our warehouse or at the factory. 

3. Furniture replacements require authorization by the manufacturer. Should a replacement be authorized and the original product is no longer available, you will be authorized to reselect any item up to the original purchase amount. If your original order was purchased on a special finance promotion*, your replacement items will qualify for the same finance promotion. 

There are no refunds, exchanges or service calls provided on clearance merchandise. 

Manufacturers of upholstery fabrics do not guarantee their products for shrinkage, color fastness, pilling or durability. Therefore, we are not able to guarantee fabrics. All of our bedding manufacturers warranty against structural defects. This warranty is between you and the manufacturer and all manufacturer decisions are final. No manufacturer warrants or guarantees comfort, nor can Capperella’s. Bedding cannot be exchanged or returned without authorization from the manufacturer. Acceptance of the delivery of any bedding finalizes the sale and no pick-ups, returns, or refunds can be made. 

Please carefully inspect all accessories before you take them with you. We do not service any accessories after they are taken from the store. 

Some manufacturers have extended warranties against defective parts. Manufacturers’ warranties are subject to transportation and labor fees. If you relocate to an area outside of the normal service areas and are in need of repair on an item, please note that it becomes your responsibility to contact the manufacturer of the product directly, work through a local dealer to get their warranty work done or return the product to Capperella’s for repairs with the responsibilities of all shipping, handling, and freight charges. 

Exchanges and Returns

Purchase of in-stock merchandise may be returned only at the sole discretion of the store management and only within ten calendar days from the date of purchase. When a return is granted, up to a 50% restocking fee may apply, and refunds will be granted only in the form of in-store credit. All purchases of in-stock or special orders must be paid in-full on or before delivery. Any exchange or return of merchandise is subject to inspection by Capperella’s to ensure merchandise is returned in its original condition. The original condition includes, but is not limited to: no signs of wear and tear and no scratches, nicks, dents, stains, pet hair, smoke damage or missing parts. If repairs or cleaning are required, the costs will be assessed against the exchange/credit amount. Merchandise in your home longer than 10 days cannot be returned. 

SPECIAL ORDERS: 

This merchandise is being made especially for you. All special orders are final – No refunds, returns or cancellations will be accepted. A deposit of 20% is required on all special orders. Special orders of ottomans, pillows, fabric yardage, table pads, arm covers, slip covers and parts orders out of warranty, require payment in full in advance. Special orders take approximately six to eight weeks. Capperella Furniture is not responsible for manufacturer or shipping delays. Your patience is appreciated. 

BEDDING:

Acceptance of the delivery of any bedding finalizes the sale and no pick-ups, returns, or refunds can be made. We may offer to pick-up used mattresses and box springs at no additional charge with the purchase of premium bedding, but we reserve the right to refuse pick-up on any items that our delivery drivers deem to be in an unacceptable condition.

MANUFACTURER WARRANTY:

Product warranty’s are offered by Manufacturers, not Capperella furniture. We will work with you and our manufacturing partners to work through any quality or warranty issues.